Enterprise AI for Support Teams

Deliver World-Class Support Experiences

Transform your Help Center, streamline operations, and supercharge agent efficiency with state-of-the-art generative AI.

Ramp Reps in
Record Time

With Ask-AI, reps can easily access answers, SOPs, technical documents, and knowledge cards — all in just one click.

Automate the
Admin Work

Eliminate tedious admin tasks – let AI  handle ticket summaries, escalations, internal tickets, forms, and more.

Turbocharge your
Help Center

Upgrade your Help Center with Ask-AI’s Search Modal, which leverages your knowledge base to surface the best answers instantly.

Personio achieves 30% faster Support resolutions while maintaining 4.6 CSAT with Ask-AI

20-30% reduction in ticket handling time

4.6 CSAT score maintained while rapidly scaling their team

10% fewer contact points required per customer

“The best Webflow Templates”

“The reduction in handling time has been huge for us. It’s not just about resolving tickets faster, but also about giving our customers the answers they need quickly, which boosts their satisfaction.”

Marco Ricciardi
Principal Program Manager

Enhance customer experiences at every touchpoint

No more "Let me get back to you" in your talk track

Ensure agents always have the most accurate, up-to-date information they need to minimize touches and resolve issues faster.

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Bring AI into your Help Center

Move beyond simple keyword matches and deploy powerful AI search inside your Help Center. Ask-AI automatically surfaces the most relevant answers to customer questions from across the entirety of your knowledge universe.

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Deploy Knowledge-Centered Service effortlessly

Operationalizing KCS has never been easier. With Ask-AI, agents can create new knowledge aligned to company guidelines in just one click — from anywhere.

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Automate ticket workflows for agents

Automate ticket summaries, bug escalations, feature requests and more for your agents using AI. For those times when you need an expert to weigh in, simply activate Ask an Expert right within your agent workflow.

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Draft professional communications in seconds

Enable your reps to draft professional, clear communications in seconds, transforming bullet points into compelling customer responses and insightful internal case notes.

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Track Voice of Customer trends over time

Identify recurring themes and issues across your entire ticket data via MosAIc to inform stronger conversations with customers.

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An AI tool your team and customers will actually love

“The best Webflow Templates”

Ask-AI delivered on the promise of reducing headcount and increasing productivity per engineer

Lihod Rachmilevitch
Chief Services Officer, Own Company

See more customer stories

0
X
Improvement in customer resolution time vs. non-Ask-AI users
0
X
faster onboarding for new agents
PlanView
0
%
improvement in average
ticket response time
Conductor

Works for every team in your organization

Enterprise Search for

Sales

Enterprise Search for
Sales
Close more deals, faster
Respond to your customers today, not tomorrow
Objection handle on the fly
Get the latest most accurate info to close deals
Enterprise Search for

Success

Enterprise Search for
Success
Handle product & technical questions in real-time – no need to “circle back” later
Zero-in on the key information needed to breeze through renewals and mitigate churn
Expand the number of accounts your CSMs can support
Enterprise Search for

Support

Enterprise Search for
Support
Reduce ramp time and help reps reach productivity faster
Leverage historical knowledge to solve tickets without complex investigations
Access the latest information from Product and Engineering to facilitate better customer conversations
Enterprise Search for

Product and Engineering

Enterprise Search for
Product and Engineering
Get the powerful insights and customer trends you need to inform your Product roadmap
Search, summarize, and segment customer feedback in seconds – so you can prioritize areas of improvement
No more sifting through thousands of calls and disposition notes just to know how your customers are feeling
Enterprise Search for

G&A

Enterprise Search for
G&A
Eliminate the Slack chaos by auto-addressing most employee questions via Ask-AI’s Slackbot
Ask-AI spots the most frequently repeated questions for your team – and proactively surfaces the best answer to recipients
Answers you can trust: Verified Citations from your documentation let employees know they can use the information at hand
Team members can easily verify or disqualify information via a helpful Thumbs Up/Down

Leading teams are building their AI strategies on Ask-AI

Run faster with Ask-AI