Transform your Help Center, streamline operations, and supercharge agent efficiency with state-of-the-art generative AI.
With Ask-AI, reps can easily access answers, SOPs, technical documents, and knowledge cards — all in just one click.
Eliminate tedious admin tasks – let AI handle ticket summaries, escalations, internal tickets, forms, and more.
Upgrade your Help Center with Ask-AI’s Search Modal, which leverages your knowledge base to surface the best answers instantly.
20-30% reduction in ticket handling time
4.6 CSAT score maintained while rapidly scaling their team
10% fewer contact points required per customer
“The reduction in handling time has been huge for us. It’s not just about resolving tickets faster, but also about giving our customers the answers they need quickly, which boosts their satisfaction.”
Ensure agents always have the most accurate, up-to-date information they need to minimize touches and resolve issues faster.
Move beyond simple keyword matches and deploy powerful AI search inside your Help Center. Ask-AI automatically surfaces the most relevant answers to customer questions from across the entirety of your knowledge universe.
Operationalizing KCS has never been easier. With Ask-AI, agents can create new knowledge aligned to company guidelines in just one click — from anywhere.
Automate ticket summaries, bug escalations, feature requests and more for your agents using AI. For those times when you need an expert to weigh in, simply activate Ask an Expert right within your agent workflow.
Enable your reps to draft professional, clear communications in seconds, transforming bullet points into compelling customer responses and insightful internal case notes.
Identify recurring themes and issues across your entire ticket data via MosAIc to inform stronger conversations with customers.
